Privacy Policy

Last Updated: 2024-12-01

Welcome to Coachers.org (“Coachers” or the “Site”), owned and operated by XAscend LLC (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting the personal information of our users, including children. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our Site and Services.

By accessing or using Coachers, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site or Services.

1. Who We Are

Legal Entity: XAscend LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801
Contact Email: support@coachers.org

We are a SaaS (Software-as-a-Service) online education platform offering pre-recorded and live sessions for self-learning, group coaching, and 1-on-1 learning. Our Services may be used by learners of all ages.

2. Information We Collect

2.1 Information You Provide Directly

Registration & Account Setup
Name, Email, Phone, Age: Collected when you (or a parent/guardian on behalf of a child) sign up for an account or register for our Services.
Other Educational Data: Depending on the nature of our Services, you may provide additional information relevant to coaching or course customization.
Billing & Payment
Billing Address & Payment Details: Collected during checkout, but all payment card data is processed through third-party processors (e.g., Stripe or potentially PayPal). We do not store full payment card information on our servers.
Customer Support & Communications
If you contact us (e.g., via email or support forms), we may collect your name, email address, phone number, and the content of your message to respond to your inquiries.

2.2 Information Collected Automatically

Usage Data
We collect data on how you interact with the Site (e.g., IP address, browser type, pages visited, time spent on pages, device information).
Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to improve your experience, keep you logged in, and analyze traffic. See our Cookie Policy for details.
Third-Party Integrations
Tools like Gleap (for live chat/support) may automatically collect device data, technical logs, and user behavior information to help us troubleshoot issues and communicate effectively.

3. How We Use Your Information

Providing & Maintaining Services
To create and manage user accounts, provide educational content (pre-recorded and live), and personalize coaching sessions.
Communication
To send newsletters, promotions, updates, and important account information. You may opt out of marketing emails by clicking “unsubscribe” or emailing support@coachers.org.
Personalization & Improvement
To customize the content you see, and to analyze usage data (e.g., via Google Analytics) so we can enhance the platform’s features and performance.
Legal & Compliance
We may retain or disclose your data to comply with legal obligations, protect our rights or property, investigate fraud, or enforce our agreements.

4. Children’s Privacy & Verifiable Parental Consent

We recognize the importance of protecting children’s privacy. Our Services may be used by minors (children ages 3–9) under strict conditions requiring parental or guardian consent if the child is under 13.

Parent or Guardian-Managed Accounts
If the user is under 13, a parent or guardian must complete the registration and payment process. By providing payment details (e.g., credit card) and checking the relevant consent box, you represent and warrant that you are the child’s parent or legal guardian and are at least 18 years old.
Verifiable Parental Consent
We rely on the use of a valid payment method (e.g., credit card) as one way to verify that the person consenting is an adult. By submitting payment information, you confirm you are the parent or guardian of the child and authorize us to collect and use the child’s personal information for educational purposes as described in this Privacy Policy.
Limited Data Collection for Children
We only collect information necessary for the child’s participation in our educational Services (e.g., child’s name, age, and parent’s contact information). Additional data is collected only if needed for the coaching process or site functionality.
Parental Rights
Parents/guardians can review, edit, or request deletion of their child’s personal information at any time by contacting support@coachers.org.
If you believe your child has created an account or provided personal information without your consent, please let us know immediately. We will delete such information promptly after verifying your identity as the parent/guardian.

5. Sharing & Disclosure of Information

Service Providers
We share information with trusted third-party vendors (hosting services, payment processors, analytics platforms like Google Analytics, customer support tools like Gleap) who process data on our behalf under strict confidentiality and data protection obligations.
Business Transactions
If XAscend LLC is involved in a merger, acquisition, or asset sale, user data may be transferred. We will notify you if such a transfer affects your personal information in a material way.
Legal Requirements
We may disclose user data if required to comply with a legal obligation (e.g., subpoena, court order), protect our rights or property, investigate or prevent fraud, or protect the safety of our users or the public.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law. If you wish to request the deletion of your or your child’s data, please contact support@coachers.org. We will make reasonable efforts to honor your request, subject to any legal obligations.

7. Security Measures

We take commercially reasonable measures to safeguard personal information:

Encryption: We use Secure Socket Layer (SSL) or similar encryption for data in transit.
Secure Hosting: Our servers are hosted by reputable providers with industry-standard security protocols.
Access Controls: Employee access to user data is limited to those who need it to perform their job functions.
No method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have certain rights regarding your personal data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request deletion of personal data, subject to legal obligations.
Data Portability: In some jurisdictions, request your data in a portable format.
Restriction or Objection: Limit or object to certain data processing.
Withdrawal of Consent: If we rely on consent (e.g., for marketing), you can withdraw it at any time.

To exercise these rights, email support@coachers.org. We may need to verify your identity before fulfilling your request.

9. International Data Transfers

We or our service providers may process and store your information in countries outside your own. We take steps to ensure data transfers comply with applicable data protection laws (e.g., using Standard Contractual Clauses when transferring data from the EU to the U.S.).

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember Your Preferences: Login sessions, language settings, etc.
Analyze Traffic: Through Google Analytics to measure engagement and performance.
Marketing & Remarketing: Personalized ads or promotions.

You can manage cookie settings in your browser. However, some features may not function properly if cookies are disabled. See our Cookie Policy for details.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Update the “Last Updated” date at the top of this page; and/or
Provide additional notice (e.g., a pop-up on the Site, an email notification) if the changes are significant.

By continuing to use our Site after such updates, you accept the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

XAscend LLC

30 N Gould St Ste R

Sheridan, WY 82801

Email: support@coachers.org

If you reside in certain jurisdictions (e.g., the EU/EEA), you may also have the right to file a complaint with your local data protection authority.

Thank you for taking the time to read our Privacy Policy. We aim to keep our platform safe and transparent for users of all ages. If you have any questions or concerns, please reach out to us at support@coachers.org.